If you need to return a product, our Customer Service professionals are ready to assist you. Please contact us via electronic mail at c @ goingdecor.com or by phone at 800-677-6890 to obtain rejoinder authority. Returns without a valid return authorization will be refused and no credit will be issued. For return shipping/restocking fee information please see below .
All returned merchandise requests must be initiated within 30 days upon acknowledge of the detail. All products must be in their original manufacturer packaging, in raw condition, and must have all original labels/tags attached to it. Items that have been installed, used, wear, or modified in any way can not be returned. return requests beyond 30 days of acknowledge will not be honored .
Any transport fees ( including, but not limited to, standard ship fees, expedited transportation fees, international embark fees, shipping to HI or AK ) are non-refundable. Please note, that as we offer free transportation on all orders above $ 75, if your render lowers the master order price to below $ 75, the standard $ 7.95 shipping fee will be applied to your original order when your citation is issued .
It may take up to 2 – 5 clientele days from the time you contact us requesting to return an item, until you receive your return authority numeral.
once you receive authorization to return, you may return the product at your expense within 30 days of acknowledge. Returns received beyond 30 days of authorization will be refused and no citation will be issued .
Non-Returnable & Custom Made Product
We sell products from some manufacturers that are customs made or built-to-order. These items are non-returnable and can not be cancelled once the order has been placed .
In most cases you are creditworthy for all recurrence transportation fees. If you received a damaged or bad item, or if the receive token is different than equally represented on our web site, we will cover return shipping. Please note : coloring may differ due to variances in calculator screens and will not fall under this policy .
Returns must be shipped via FedEx or UPS. Returns shipped by any other carrier wave ( including U.S. Postal Service ) may not be accepted.
Any price incurred while shipping a fall item is your duty. Please check with your aircraft carrier regarding any transport indemnity they may offer .
It is your duty to provide us with the tracking number of your come back dispatch. failure to do so may delay or prevent any credit from being issued .
Returned trade is subject to a 15 % restocking fee. This does not include damaged or defective items, or an detail that was misrepresented on our web site.
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credit will be issued for the original come paid on the trade returned, excluding any embark and/or restocking fees .
Please allow up to 10 to 14 business days from the date we receive your box, for your recognition to be issued .
If a credit card refund is issued, allow an extra 2 to 4 commercial enterprise days for the credit to post to your credit wag score and 1 to 2 charge cycles for the transaction to reflect on your charge argument since each bank ‘s process fourth dimension varies .