Ordering and Shipping Inquiries

Can I ship internationally?

We presently offer 2-Day International Shipping to Canada starting at $ 90.

 

Where is my order? How can I track a package?

When you place your order on the website or by calling, if you provide an e-mail address, you will receive a UPS Tracking e-mail once your box (s) ships out from our warehouse. This electronic mail will contain the trailing number for the software (s), which you can then use to track your package.

What if I want all dark or all milk chocolate truffles?

We have a 9 & 16 piece box of Dark Chocolate Truffles and a 16 man box of Milk Chocolate Truffles.

How do I place a wholesale order for my retail store?

We would love to speak with you about carrying Vosges products in your memory! Please call us at 888-301-9866 ext. 304 to reach the Wholesale department.

Reading: FAQs

I had a truffle collection that I do not see on your website anymore. Where did it go?

We have seasonal worker collections that are available only during specific months due to the seasonal worker ingredients we use in the truffles. Check back frequently for raw collections!

What is your return policy?

If you are restless in any way with any of our perishable products, please contact our Chocolate Concierge Department and we will do anything we can to make your have with Vosges Haut-Chocolat a pleasant matchless.

Due to the perishable nature of our chocolates, we are unable to accept returns. If you are unsated in any way with a cargo you have received, please contact our Chocolate Concierge Department and we will do our best to make your experience with Vosges Haut-Chocolat a pleasant one.

Can UPS leave the package without a signature?

It is constantly up to the delicacy of the driver, but you can add a note to the package that requests UPS to leave the software on the first base attempt with no signature. If your driver normally leaves your packages without a key signature, chances are that he or she will credibly leave your box. If your driver normally requires a signature, he or she will credibly require a signature with this box deoxyadenosine monophosphate well. UPS offers Saturday rescue to residential addresses via ground in certain areas, please call our Chocolate Concierge department to see if your area is included at 888-301-9866. If would like to overnight a package on Friday for delivery on Saturday, you can select Direct Weekend as your ship method for $ 49.95. Shipments containing alcohol will constantly require the touch of an adult over the senesce of 21.

Shop Pay & Shop Pay Installments

What is Shop Pay?

Shop Pay helps you check out quickly when you shop in participating stores by mechanically filling in your spare payment and transportation information after you enter your e-mail address at check.

When you opt into Shop Pay, Shopify saves the following securely encrypted information for your future purchases:

shipping address
charge address
credit card details
mobile call number
You can save up to five embark addresses and improve to five accredit cards in Shop Pay. Your mobile call number is used for SMS confirmation of your history. View the Shopify Privacy Policy.

How do I Opt-In to Shop Pay at Checkout?

You can opt into Shop Pay when you check out from a participating storehouse.
When you check out from a participating storehouse, select Save my information for fast checkout. Enter the necessary data. Complete your order. You see a telling on the orderliness condition page that confirms that your information is saved to your Shop Pay account. You can rather opt into Shop Pay immediately after you place an order in a participating store by selecting the option from the order condition page.

How do I checkout using Shop Pay?

To check out from a participating shop using your save information, click the Shop Pay button on the product page or in your haul. You can review your order before it ’ mho final.

You can apply a rebate code or give wag to your ordain with Shop Pay. During the check, click Add a dismiss code or endowment card and then enter the code.

To use a requital menu with Shop Pay, you need to activate the menu anterior to use, if applicable. The card needs to be able to make online purchases, and have billing information that matches your bank on file. The back debit or credit batting order needs to be a Visa, Mastercard, American Express, or another card that the store you’re buying from accepts. If you’re using Shop Pay Installments, then Capital One cards aren’t accepted.
More shop Pay FAQs here.

Can I pay later with Shop Pay Installments? 

Yes.

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Check out with Shop Pay and choose whether you pay in full or 4 equal installments*.

Maximize your budget with installments
Make debit or credit card payments every two weeks or turn on automatic pistol payments.

Get the goods without the bad
No concealed fees, no interest, no late fees, and no impingement on your credit grudge.

*Payment options are offered by Affirm and are subjugated to an eligibility control. not available in New Mexico. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.

Chocolate Inquiries 

Does Katrina make the chocolates?

Katrina develops all recipes and oversees product of Vosges Haut-Chocolat products.

Are Vosges Haut-Chocolat chocolates hand-rolled?

Some are hand-rolled, others go through an enrobing line (think I Love Lucy). In addition, all of the toppings are hired to hand placed on each truffle.

What is your base chocolate?

We use a diverseness of chocolates as Katrina likes to pair different chocolates with particular ingredients (e.g. spices, herbs, roots), everything from Valrhona (french) to Belcolade (Belgium) and much in between. She is constantly sourcing single-origin chocolates to create products where we know specifically where the beans are grown and how the people are treated within the agrarian crop.

What does infuse mean?

A synonym for impregnating is steep, to mingle something dry with something wet with the theme of extracting the season of the dry ingredient. You do this when you pour a boiling body of water over tea leaves. The lapp concept holds true when you infuse/steep Kaffir calcium hydroxide leaves into the cream. It is then desegregated with the chocolate to make the soft ganache.

What is an emulsion?

An emulsion is a liquid or semi-solid in which globules of fat are evenly distributed throughout. A model is a ganache or mayonnaise, butter, etc.

What makes Vosges chocolates different than other truffles?

We use only fresh and natural ingredients without any preservatives and only the finest chocolate. We use exotic ingredients from all around the universe in our truffles and hot-chocolate. For example, the Black Pearl® truffle is blue chocolate infused with Japanese wasabi and ginger and topped with ceremonial matcha.

What are fresh cream truffles?

The ganache centers are made with fresh skim rather than oils or other preservatives.

What is ganache?

Ganache is an emulsion of chocolate and cream.

How do they all look so perfectly shaped?

Katrina, the chocolatier, loves the absolutely turn, juicy shape of a truffle. so, we use round molds for the insides of the truffles before we enrobe them in chocolate and top them.

Where are the truffles made?

We make the truffles hera in our factory in Chicago. Our corporate office, factory, and warehouse are all located in the same building. This is where the action happens!

Do you use any organic ingredients?

Yes, we use as many organic ingredients as possible!

Are descriptions of the truffles included in the truffle boxes?

Yes, all of our truffle boxes have a truffle function, which tells you which truffle you are eating, and a booklet with truffle descriptions and stories about the collections.

Can you explain the shelf life of your products?

“ Shelf life ” refers to the length of time the product will remain fresh after you receive it. The Rooster truffle in our Collezione Italiana will remain fresh for 10 days. The remaining truffle collections have a ledge animation of 14 days. All Vosges Haut-Chocolat truffles should be stored in the refrigerator until ready to enjoy. For the best tasting experience, bring truffles to room temperature before indulging. other merchandise ledge lives are as follows: Caramel Toffee & Exotic Caramels, 8 weeks; Exotic Chocolate Bars, 12 months. You may store these products at room temperature (ideally 67-69 degrees Fahrenheit). Be sure to reference the best bargain date on the carton and merchandise worry guidelines in the Details & Care section on each product list.

Why is your chocolate premium priced?

We use the finest ingredients and the highest timbre chocolate in all of our products. many of our ingredients are alien and come from all over the world. In accession, we do not use any artificial preservatives in our cocoa, only fresh cream, chocolate, and spices. Our products require a big deal of care, which is costly.

Which truffles contain alcohol?

Absinthe, Ambrosia, and Chef Pascal in the Exotic Truffle Collection; Smoke & Stout Chocolate Bar and Krug® Champagne Truffles.

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Do your products have partially-hydrogenated fats or oils?

no, we use all-natural ingredients, which means no hydrogenate or partially-hydrogenated fats or oils.

What allergens are contained in your products?

All of our products are manufactured on equipment that processes peanuts, tree nuts, milk, and soy. Certain truffles contain Milk, soy, wheat, eggs, peanuts, gluten or and tree nuts. The Vault Collection includes an Oyster Truffle. See the Details & Care section on each intersection page for specific allergen callouts. In extra some of our products with cocoa incorporate soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass.

What is “blooming” on a chocolate bar and is it safe to eat?

Chocolate bloom is the whitish film that can discolor the surface of cocoa. It is quite common and is actually the cocoa butter or fat within the chocolate rising to the coat. Fat bloom is normally caused when the cocoa is exposed to a change in temperature. The cocoa butter separates from the chocolate and rises to the surface creating a “cold ” appearance. Blooming is a cosmetic consequence and not a condom issue. Bloomed cocoa is dependable to eat. Vosges Haut-Chocolat Chocolate Bars are made from all-natural ingredients with no artificial preservatives.

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