(By : ruwansbr)

Congratulations! Nice Work, Good Luck With Sale.

Author response :

Hello, Thank you very much for choosing our theme and your comment. If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/.
After checking, it will be easier for our technical supporters to follow and help you. p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket. Thanks,

(By : poudel2050)

Very supportive development team. They supported me even after the expiry of my support time. I got instant support on every issue, simple or complicated. The theme has complete features required for a e-commerce store.

Author response :

Thank you very much for your rating and comment!

(By : ShoppeStar)

I love my theme. I’ve had it for over a year now.

Author response :

Dear sir, Thank you so much for your kind review. It really a big motivation for our team.
If there is any issue or trouble, please go to our Help Center to get help soon. Best Regards!

(By : detulipe)

cant contact support form its always System Message
wrong order ID ! Please check again order ID My website gettings slow with this theme

Author response :

Hello, Thank you very much for choosing OneMall theme and sorry for this inconvenience. Please choose the Department as Themeforest then enter the theme purchase code to submit the ticket. If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/.
After checking, it will be easier for our technical supporters to follow and help you. Thanks,

(By : subrat910)

there is some bug in function file please resolve asap

Author response :

Hello, Thank you very much for your message. If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/ After checking, it will be easier for our technical supporter to follow and help you. Thanks,

(By : mosun)

Lots of bugs. Not happy with it. Had to buy another theme Sneaker which pretty much did everything and more I was looking to get out of it.

Author response :

Hi Mosun, Thank you for choosing our theme and so sorry for any inconvenience.
I checked and see that you have a ticket at our Official Support. However, we received no response from you there. You can reply us there or open a new ticket then our team can help you easier. Thanks,

(By : muartk)

Magentech’s themes looks very beautiful BUT when i BUY this theme it has many bugs and theme options has include many unnecessary elements but however not include important elements. IMPORTANTLY, their support team and support speed VERY VERY BAD. When you buy theme from this author you need make a lot of customization

Author response :

Hello, Thank you so much for purchasing OneMall theme and so sorry for any inconvenience caused from us.
We developed this theme for both beginner and developer then we provide more option in the Theme Options then user can configure easily.
About the support, currently I see that our technical has been checking and following to help you there. Thank you,

(By : doppelherz21)

I bought Onemall theme looks very great, indeed! However, I have a big problem with support which I am trying to reach a week already. I just need the answer to create an “All Departments” following with categories dropdown static section with pictures, for example, All Departments–Fashion— and Static Block with product categories in Fashion department with one pic to make a menu beautiful. But when I make a page with WP Bakery Page Builder with SW code for product categories with image adding after adding this page to the menu it doesn’t show all content of the page created with WP Bakery Page builder, it only shows the title of the page. My ticket is #[#TF228815][1].

Author response :

Hello, Thank you so much for purchasing OneMall theme and so sorry for any inconvenience caused from us.
We developed this theme for both beginner and developer then we provide more option in the Theme Options then user can configure easily.
About the support, currently I see that our technical has been checking and following to help you there. Thank you,

(By : FabioPaolucci)

I wrote to them 4 times for support… never received an answer…

Author response :

Hello, We are so sorry for all inconvenience from our team. Currently our support system has some problems. Therefore, we can not check your tickets on it now. However, we try to find it by your name in our email and do not see any ticket on it. So, please contact us via email : [email protected] Our supporter will check and support you there. Best regards

(By : dealdu)

After giving you one star review I think you did something (bad) to my site this is my site dealdu.com

Author response :

Hello, So sorry for missing your rating and comment. However, I think that there must be a misunderstanding here!!! This is an unacceptable action and I’m more than sure that we never did it!!! Thanks,

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