All Ergotron and OmniMount durable products will remain free of defects in material and craft for a period of five years from the date of acknowledge of the product, subject to any exclusions and limitations as dress forth below.
- Ten-year guarantee on all HX Products, angstrom well as LX and MX Products purchased on or after August 1, 2014
- Zip and YES Charging Systems : Lifetime material/workmanship ; three years electric components ; one year cables ( power/Ethernet )
- Ten-year guarantee on LearnFit Sit-Stand Desks
- Three-year guarantee on all Neo-Flex Ergotron Products
- biennial guarantee on WorkFit-Z Mini
- Elevate and accessories : Lifetime material/workmanship. Five ( 5 ) years on electric components. Cords, cables and plugs not warranted
- The Peanut, Zido and accessories : Lifetime material/workmanship ; five ( 5 ) years for pneumatic cylinder
- annual guarantee on electronic components. For exemplar : Auto Lock Drawers, Auto Lock Systems, Keyboard Lights, User Interface, Coiled Cord, Battery Harness, Cables from User I/F to Power Module ( excludes AA batteries )
- biennial guarantee on Power Modules by Ergotron
- Sealed Lead-Acid ( SLA ) Power Systems, SLA Batteries
- biennial guarantee on all SLA baron organization components by Ergotron
- Up to annual capacity guarantee on SLA batteries ( refer to Further Exclusions and Limitations section )
- Six-month guarantee against Manufacturer ’ second Defects on SLA batteries, or as mandated by local law
- Lithium Iron ( LiFe ) Power Systems, LiFe Batteries
- LiFe battery capacity is warranted for two years or 1200 discharge cycles, whichever comes first ( refer to Further Exclusions and Limitations incision )
- Five-year guarantee against Manufacturer ’ south Defects on LiFe factory-installed batteries ( exclude LiFe substitution batteries ). Factory-installed LiFe batteries are covered at 100 % for the first base three years ; coverage for years four and five are prorated at 1/60th per calendar month ( refer to Further Exclusions and Limitations part )
- Service Programs – 30-day guarantee
- Refurbished StyleView Carts – annual guarantee for mechanical Components and Power Module ( eject batteries and cosmetic defects ). The appropriate battery-type guarantee applies
- master Equipment Manufacturer ( OEM ) Products resold by Ergotron are warranted by the respective manufacturer
- StyleView Electric Lift motor: Three (3) years on motor and switch
Further Exclusions and Limitations
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- In Dual SLA battery systems, surrogate of both batteries must occur at the like time ( in accordance with the Ergotron User Manual ), or the Warranty is automatically invalidate
- Warranties on SLA batteries ( fully-charged or fully-uncharged ) left in an fresh submit for more than three straight months are mechanically invalidate
- Factory-installed SLA batteries, and replacement SLA batteries carry a Six-month Warranty Against Manufacturer ’ s Defects and a 90-day Performance Warranty, or as mandated by local law
- The 90-day Performance Warranty on factory-installed SLA batteries (excludes SLA replacement batteries) is extended to one-year provided that:
- StyleLink software is installed and remains continually operational to show complaisance with exclusions and limitations
- SLA Battery is not discharged below 25 % capacity more than 25 times as recorded by the StyleLink software history
- SLA Battery is amply recharged at least once every 36 hours as recorded by the StyleLink software history
- LiFe batteries that fail to deliver 70 % of their rated capacity during the beginning 1200 discharge cycles of battery life are deemed not to have met performance standards ( capacitance memory )
- The LiFe battery discharge motorbike is defined as starting at the fully-charged state through the amply discharged state of matter and second to the fully-charged state. Discharge cycle counts are calculated by the software within the battery .
These warranties do not cover product misuse, change and failure to adhere to product instructions, improper operations and/or pervert. Ergotron is not creditworthy for damage arising from failure to follow instructions relating to the merchandise ’ mho intended manipulation. Ergotron is not creditworthy for injury or loss caused by or associated with the facility and/or use of equipment in any manner early than in stern conformity with the instructions set forth in its facility manuals, auxiliary assembly and installation instruction sheets, technical bulletins and/or product literature. You will provide Ergotron immediate written notice of any personal injury resulting from the use of Ergotron products .
Ergotron does not warrant damages or defects to the Ergotron intersection under the following conditions : an Act of God, unauthorized service or repair of the Ergotron products, damage from electric baron problems, use of parts or components not supplied by Ergotron, failure to follow product instructions and guidelines, unauthorized changes to the Ergotron product, shipping damage ( other than original dispatch from Ergotron ), failure to perform preventive maintenance, or damage caused by peripherals or software or from other external sources .
Warranty Repair : In the event that any Ergotron equipment becomes defective in material or craft during the guarantee period, Ergotron will determine with you if the intersection defect is covered under guarantee. Ergotron, at its sole discretion, may replace or repair the unit of measurement determined to be under guarantee at a intend Ergotron location or at your placement. The tug costs associated with the repair of the merchandise may be the duty of Ergotron if determined to be under guarantee. You must receive pre-approval by Ergotron for the labor costs prior to repair or substitute of guarantee products. You must contact Ergotron to obtain a Return Material Authorization ( RMA ) number. An RMA act may be obtained by contacting Ergotron Customer Care on-line or by call within your specific area. Contact data is available to you on the Ergotron web site at www.ergotron.com. performance of any compensate or successor on product under guarantee does not renew or extend the guarantee period .
Non-Warranty rectify : You may return a product for repair that is not covered by guarantee entirely if you have received a preapproved RMA numeral from Ergotron Customer Care. department of labor costs and freight charges associated with non-warranty animate will be the sole province of the customer, reseller or installer/integrator. A criterion rectify tip, specific to the product, is charged for any product that is repaired outside of the guarantee period. Repairs on products out of guarantee besides carry a 90-day guarantee, effective the day that you receive the item after repair .
For products that are not covered under warranty, Ergotron offers you the
- You may upgrade to a fresh, functionally equivalent product at a normal MSR list monetary value
- Ergotron will return the product to you
- You can request in writing that Ergotron appropriately qualify of the product for you. A fee may apply for this service as designated by local police
For products that are not covered under guarantee, Ergotron offers you the following options : Non-Defective Products : You are notified if, after examining and testing a retort product, Ergotron concludes that the product is not bad. The product is returned to you and you would be creditworthy for the freight charges associated with the retort.
Except deoxyadenosine monophosphate expressly set forth in this express Warranty and to the greatest extent allowed by jurisprudence, Ergotron makes no other representations, warranties or conditions, express or implied, including any incriminate representations, warranties or conditions of merchantability, seaworthiness for a particular aim, non-infringement, and non-interference. Ergotron does not warrant that your use of the Ergotron intersection will be continuous or mistake free. Any imply warranties that may be imposed by law are limited in duration to the Limited Warranty menstruation, to the greatest extent allowed by law. Some states or countries do not allow a limit on how farseeing an imply guarantee lasts or the ejection or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply to you. This circumscribed Warranty is subject to change without presentment .
Ergotron devices are not intended to cure, regale, mitigate or prevent any disease .
This limited Warranty is available alone to the original end consumer and is non-transferable. For this guarantee to be valid, the Ergotron merchandise must have been purchased directly from an authorize distributor, reseller and/or authorized representative of Ergotron .