SHIPPING & DELIVERY
Please allow 1 to 3 clientele days for us to process and ship your order. Orders placed after 1 promethium PST ( 4 autopsy EST ) will be processed the following business day. All orders are shipped via FedEx, UPS or USPS and International orders are shipped via DHL or USPS International. Please note we do not ship or process orders on the weekend unless for special dates like Christmas, Valentine ‘s Day, or Mother ‘s Day .
Once you are notified via e-mail or textbook that your order is ready for pickup, you can come anytime during the pickup time windows from Monday to Friday from 9 am PST to 3:30 phase modulation PST. You must provide your order number and a valid government-issued designation matching the name on the order at time of pickup.
Reading: Gray Rose Bear
Your pitch location must be at a 40-mile radius from our nearest facility. A $ 35.00 ( capable to change ) flat fee delivery is charged on your regulate. Your delivery timeframe can be chosen by you if you want it a scheduled at a certain fourth dimension or arsenic soon as possible. You will receive a textbook message ( not via e-mail ) when the order is on its way to you .
FedEx, UPS and USPS Overnight Shipping
Please note orders that are placed on Friday before 1 PM PST ( 4 PM EST ) will be delivered on the future occupation day. The adjacent business sidereal day from Friday would be Monday ! Packages are delivered from Monday to Saturday ( if Saturday Delivery is selected ) .
Domestic (US) Orders
Once your order has been shipped, you will receive an email or text message (carrier or data rates may apply) with your tracking number. Once you receive a tracking number please allow up to 24 hours for it to enter the carrier’s system and update; once the tracking is updated you will be able to see shipment status and history. Packages will be delivered Monday to Saturday (
if Saturday Delivery is selected).
Orders are shipped via DHL or USPS International and the price is calculated at checkout and varies between detail ( s ) purchased and address. Dose of Roses® does not charge or cover customs duties fees and taxes. A customs tax is a tariff or tax imposed on goods imported into the alien country charged by that area and not Dose of Roses® .
You are responsible to know the import regulations for your nation. Please inquiry to ensure that our products are legal for importing prior to ordering. once the arrange has left our premises we can not be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off opportunity that there is an issue. We provide tracking data for all orders so please be diligent and support track of your order ‘s advancement through the carrier system. We do not have a reship policy. We do assume that all clients are mindful of their own countries ‘ laws and regulations and consequently you are responsible for dealing with your countries ‘ customs.Please know your own spell regulations before ordering. It is your duty. If customs does not return the products to us we can not issue a partial derivative refund to you. If your decree is denied submission into your country, we powerfully advise attempting to have the items sent back to us and we will refund your rate less the ship cost and a 20 % restocking fee .
Shipping Protection Insurance
OrderProtection.com is offered as an extra token at checkout for a determined priced based on that detail ‘s weight and dimension that protects your decree against the following issues :
- Damaged in transit
- Lost in transit
- Delivered not received
- Wrong item
If one of these issues has occurred please submit a claim on OrderProtection.com
We highly recommend that you purchase the OrderProtection.com ship insurance. If your order is lost, stolen, damaged in transit, or the faulty detail has been sent and you did not purchase the indemnity you will be refunded in the shape of shop accredit minus the shipping cost or we can send a replacement, extra embark tear may apply .
What is Rush Processing?
Rush Processing expedites the fulfillment of your ordering so it can be verified, tailored to our Dose of Roses® standards, quality checked, packaged and shipped within 24 hours. For Rush Processing to be effective, your arrange must be submitted and charged ahead 1 PM PST ( 4 PM EST ) Monday to Friday. If the above conditions are met and we fail to ship your order within 24 hours, we will refund the Rush Processing fee. Rush Processing tip does not affect the actual transportation prison term in transit. If you need your regulate cursorily, please be indisputable to select the appropriate transport method angstrom well .
Change of Address
The shipping address can only be changed if the order has not been fulfilled. If the club has been fulfilled, we advise reaching out to the embark carrier for an understudy delivery address .
Due to the flying nature of our supply chain and logistics, our warehouse and floral specialists begin working on your ordering proper aside. For this reason, we ‘re ineffective to accept any orderliness cancellations.
We strive to uphold the highest level of quality customer concern. It is our ultimate goal at Dose of Roses® to create life-long customers and will do everything in our power to ensure that your experience with us is one that makes you comfortable and confident to shop again .